Paving the Path to a Better Customer Experience – A Look Back at Refresh19, Las Vegas

The 3rd edition of Freshworks’ Global User Conference, Refresh was held in the famed Aria Resort & Casino, Las Vegas. We have been part of all 3 editions of the conference. We were also pleased to sponsor the event as an “Innovator Sponsor”.

The event brought together professionals from marketing, helpdesk/customer support, IT service desk management, CX management, and sales. The conference offered a rich environment for more than 1,000 attendees who represented businesses from across the globe and various industries. “Customer Experience” and “Customer Engagement” was at the focus of the event. Critical business issues, emerging trends, technology, and best practices were the points discussed by the speakers. The event also featured one of the greatest basketball player, entrepreneur, and investor – Shaquille O’Neal. 

The conference featured 70+ interactive sessions, partner showcases, and roundtables with industry analysts, keynotes and sessions by customer engagement experts from various industries. 

We have been always present to provide Freshworks with their IT needs right from their inception. We help Freshworks users in portal customizations, developing connectors, integration modules, and APIs. Freshcaller, Freshdesk, Freshsales, Freshservice, Freshmarketer, Freshchat are some of the products of Freshworks that we have been actively involved in optimization and customization.

Our relationship with Freshworks has been strong and steady over the years. We are one of the preferred “Authorized Solution Partner” and recently were awarded the “Best Design Partner”.

Learn more about our partnership with Freshworks